By Kevin Wilson, Jennifer Wauson James Stroman
Among coordinating conferences, making shuttle preparations, and working the telephone strains, being a certified administrative assistant calls for an astounding and sundry diversity of abilities concerning interpersonal conversation, written displays, and organizational skill. Written in a down-to-earth type, "Administrative Assistant's and Secretary's guide" presents readers with info on topics together with list conserving, cellphone utilization, place of work machines, mail, company letters, and software program skills.Now in its 3rd version, the booklet has been thoroughly revised with accelerated assurance of subject matters together with digital files administration, interpersonal and conversation abilities, troubleshooting laptop difficulties, time and tension administration, customer support, occasion making plans, internet conferencing, math for workplace execs, workplace administration and supervision, transcription, and lots more and plenty extra. entire and fully up to date, this is often the ebook each administrative expert should still personal.
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Extra resources for Administrative Assistant's and Secretary's Handbook ~ 3rd Edition
If the word is one of those demons that you seemingly first have to know how to spell before you can even look it up, ask for help. Usually , at least one person in the office will welcome your inquiry. Computers, of course, have dictionaries built into them to check for spelling or typographical errors, but not every word is in every spell-check program. Be careful when you are correcting what you think is an error on your employer ’s part. Check a dictionary or a book on language usage, as it may be you who is mistaken.
For example: Mr. m. qxp 1/14/2008 9:38 AM Page 31 TELEPHONE USAGE Telegram Airport Delivery VOICE MAIL ETIQUETTE The goal of voice mail etiquette is to improve communications without being inconsiderate. With voice mail, there are two sides to the communication: the caller and the person being called. Each should follow certain guidelines. The following are some things for callers to consider when encountering voice mail: Leave a clear, concise message with a phone number. Provide a good time for the call to be returned.
This takes your attention away from the transcription document and makes the process more tedious. Or ganize your work area and have reference books available. Always use effective English and sentence structure, even if the speaker on the recording didn’ t follow the usage rules. To familiarize yourself with the terminology, learn as much as you can about your company’ s business. While transcribing your notes, always allow yourself to doubt a spelling now and then rather than hastily type what may be incorrect.
Administrative Assistant's and Secretary's Handbook ~ 3rd Edition by Kevin Wilson, Jennifer Wauson James Stroman